Hutagaol, Julianti Br., et al. “The Influence Of Service Quality On Customer Satisfaction At J&T Express Pondok Suguh Of Mokomuko Regency”. Jurnal Ekonomi, Manajemen, Bisnis Dan Akuntansi Review, vol. 3, no. 2, Dec. 2023, pp. 465 – 472, doi:10.53697/emba.v3i2.1513.