Sari, Septiana, and Ratnawili Ratnawili. “The Effect of Service Quality and Customers’ Satisfaction Toward Loyalty of Customers at Cafe Bro & Sis Bengkulu City”. Journal of Indonesian Management, vol. 1, no. 3, Sept. 2021, pp. 347-54, doi:10.53697/jim.v1i3.213.