Aziz Pratiwi, Nurul, Ratih Hurriyati, and Puspo Dewi Dirgantari. “The Role of Customer Satisfaction in Linking Service Quality and Customer Loyalty in E-Logistics Management in West Java”. Journal of Indonesian Management 5, no. 4 (December 27, 2025): 16. Accessed June 23, 2026. https://penerbitadm.pubmedia.id/index.php/JIM/article/view/3545.