Andalah, Haluan Saputra, et al. “Implementation Of The Importance Performance Analysis (Ipa) Method In Measuring The Level Of Community Satisfaction With Services At The Kelurahan Office Padang Jati Web-Based Village Office”. Jurnal Komputer, Informasi Dan Teknologi, vol. 3, no. 2, Dec. 2023, pp. 499 – 510, doi:10.53697/jkomitek.v3i2.1493.