Tiarani, Diana, Vethy Octaviani, and Indria Indria. “Service Responsiveness Of PT. Pelabuhan Indonesia II (PERSERO) Bengkulu Branch In Responding Container Service User Complaints”. Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora 3, no. 1 (June 9, 2023): 69–76. Accessed June 24, 2026. https://penerbitadm.pubmedia.id/index.php/iso/article/view/1151.