ARGHISA, D.; AFRIANI, S. .; RAHMAN, A. . An Analysis of Service Quality Towards Customer Satisfaction Using Importance Performance Analysis (IPA) Method . Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan, [S. l.], v. 2, n. 4, p. 427–434, 2021. DOI: 10.53697/emak.v2i4.188. Disponível em: https://penerbitadm.pubmedia.id/index.php/jurnalemak/article/view/188. Acesso em: 1 may. 2024.