Arghisa, Dhea, Sulisti Afriani, and Abdul Rahman. 2021. “An Analysis of Service Quality Towards Customer Satisfaction Using Importance Performance Analysis (IPA) Method”. Jurnal Ekonomi, Manajemen, Akuntansi Dan Keuangan 2 (4):427–434. https://doi.org/10.53697/emak.v2i4.188.