Analysis of Customer Satisfaction Levels with Sharia Banking Services at BSI Bener Meriah

Wahyuni Wahyuni; Muhammad Doli  Harahap; Muhammad Lathief Ilhamy  Nasution

doi:10.53697/jim.v2i1.439

Analysis of Customer Satisfaction Levels with Sharia Banking Services at BSI Bener Meriah

Authors

Wahyuni Wahyuni Fakultas Ekonomi Dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara
Muhammad Doli Harahap Fakultas Ekonomi Dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara
Muhammad Lathief Ilhamy Nasution Fakultas Ekonomi Dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara

DOI:

https://doi.org/10.53697/jim.v2i1.439

Keywords:

Customer Satisfaction, Service

Abstract

This article aims to determine the level of customer satisfaction with sharia banking services at Bsi Bener Meriah. Facing an increasingly critical society like now, apart from products, the services provided also affect the sustainability of the company. maintain customer trust and satisfaction with their services. Service as the first promotion to prospective customers, if the quality of service is excellent, then the customer will continue to transact, and vice versa.

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Published

2022-03-17

How to Cite

Wahyuni, W., Harahap, M. D. ., & Nasution, M. L. I. . (2022). Analysis of Customer Satisfaction Levels with Sharia Banking Services at BSI Bener Meriah . Journal of Indonesian Management, 2(1), 16–20. https://doi.org/10.53697/jim.v2i1.439