The Influence On Service Quality On Patient Satisfaction At Rsia Bunda Aisyah

Peppy Luthfiyyah Faatin; Ari  Arisman; Kusuma Agdhi  Rahwana

doi:10.53697/jim.v2i3.949

The Influence On Service Quality On Patient Satisfaction At Rsia Bunda Aisyah

Authors

Peppy Luthfiyyah Faatin Program Studi Manajemen, Fakultas Ekonomi Dan Bisnis Universitas Perjuangan Tasikmalaya
Ari Arisman Program Studi Manajemen, Fakultas Ekonomi Dan Bisnis, Universitas Perjuangan Tasikmalaya
Kusuma Agdhi Rahwana Program Studi Manajemen, Fakultas Ekonomi Dan Bisnis, Universitas Perjuangan Tasikmalaya

DOI:

https://doi.org/10.53697/jim.v2i3.949

Keywords:

Community Satisfaction Index, Land and Building Tax

Abstract

The purpose of this study was to determine and analyze the effect of service quality variables on patient satisfaction at RSIA Bunda Aisyah Tasikmalaya City. This study is a survey research with a quantitative approach, with 84 respondents who were inpatients at RSIA Bunda Aisyah Tasikmalaya City from January to June 2022. This study used a closed questionnaire with five alternative answers. Based on data processing, it is known that service quality has a positive and significant influence on customer satisfaction at RSIA Bunda Aisyah with a contribution of 78.6%.

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Published

2022-09-16

How to Cite

Faatin, P. L., Arisman , A. ., & Rahwana , K. A. . (2022). The Influence On Service Quality On Patient Satisfaction At Rsia Bunda Aisyah. Journal of Indonesian Management, 2(3), 927–934. https://doi.org/10.53697/jim.v2i3.949